Deskripsi Pekerjaan
Are you a service-oriented leader with a passion for the retail and hospitality industry? PT. KARAWANG OUTLET MALL is seeking a dynamic Tenant & Customer Relations Supervisor to join our growing team. In this pivotal role, you will be the face of our premium shopping destination, ensuring that both our valued tenants and diverse customers receive world-class service every day.
As the Supervisor, you will bridge the gap between mall management and our retail partners while overseeing the front-line customer experience. You will play a key role in driving visitor satisfaction and building sustainable relationships with travel partners to boost foot traffic. If you thrive in a fast-paced environment and possess the diplomatic skills to manage complex stakeholder relationships, we want to hear from you.
We offer a collaborative work environment where your contributions directly impact the success of one of the region's premier outlet destinations. You will have the opportunity to implement innovative service standards and lead a dedicated team toward operational excellence.
Tanggung Jawab
- Supervise the daily operations of the Customer Service and Information centers to ensure premium service delivery.
- Act as the primary point of contact for tenants regarding operational issues, mall regulations, and promotional coordination.
- Manage and resolve customer complaints or inquiries with a high degree of professionalism and efficiency.
- Collaborate with travel agencies and tourism partners to coordinate group visits and enhance visitor traffic.
- Monitor and evaluate tenant compliance with mall policies and maintenance standards.
- Lead, mentor, and schedule the customer relations staff to ensure optimal performance and professional growth.
- Prepare comprehensive weekly and monthly reports on customer feedback trends and tenant relationship status.
- Assist in the execution of mall-wide events and seasonal promotional activities.
Kualifikasi
- Minimum of a Bachelor’s Degree in Hospitality, Communications, Management, or a related field.
- At least 3-5 years of experience in Customer Relations, Tenant Management, or Retail Operations, preferably in a mall or premium retail setting.
- Minimum 1-2 years of experience in a supervisory or leadership role.
- Exceptional communication and interpersonal skills in both Bahasa Indonesia and English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Willingness to work on a shifting schedule, including weekends and public holidays.
- Highly organized with strong attention to detail and professional grooming standards.