Deskripsi Pekerjaan
Join Lippo Malls Indonesia as a Tenant Relation Officer at our premier Lippo Plaza Sunset location in Kuta, Bali. This pivotal role involves cultivating and nurturing strong relationships with our diverse tenant community while delivering exceptional service to both tenants and customers. You will be the primary liaison between mall management and retail partners, ensuring seamless operations and fostering a vibrant shopping environment. Your responsibilities will include proactive tenant engagement, issue resolution, and implementing strategies to enhance tenant satisfaction and retention. This position offers the opportunity to work within Indonesia's premier retail property developer, contributing to the success of a landmark destination in one of Bali's most dynamic areas.
Tanggung Jawab
- Build and maintain positive relationships with tenants through regular communication and proactive engagement
- Address tenant concerns, complaints, and operational issues promptly and effectively
- Coordinate with mall operations, maintenance, and security teams to resolve tenant requests
- Monitor tenant compliance with mall regulations and lease agreements
- Facilitate tenant meetings and forums to gather feedback and foster collaboration
- Assist in tenant onboarding and ensure smooth transition processes
- Conduct regular property inspections to identify improvement opportunities
- Prepare monthly reports on tenant satisfaction and relationship metrics
Kualifikasi
- Bachelor's degree in Business Administration, Real Estate, Hospitality, or related field
- Minimum 2 years of experience in tenant relations, property management, or customer service
- Exceptional interpersonal and communication skills with strong conflict resolution abilities
- Proven ability to build rapport with diverse stakeholders in retail environments
- Proficiency in property management software and Microsoft Office Suite
- Fluency in Bahasa Indonesia and English (written and spoken)
- Knowledge of commercial leasing principles and mall operations
- Ability to work flexible hours including weekends and evenings when required