Deskripsi Pekerjaan
Are you a people-oriented professional passionate about real estate? Penbrothers is seeking a dedicated Tenant Relations Associate to join our dynamic Property Management team. In this pivotal role, you will serve as the primary point of contact for our valued tenants, ensuring their needs are met promptly and professionally. We are looking for an individual who excels in communication, problem-solving, and fostering a positive living environment.
As a Tenant Relations Associate, you will act as the bridge between our property management team and our residents. Your efforts will directly contribute to tenant retention, high satisfaction scores, and the overall operational success of our portfolio. If you thrive in a fast-paced environment and enjoy building lasting relationships with diverse groups of people, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact for all tenant inquiries via phone, email, and in-person visits.
- Address and resolve tenant concerns, complaints, and service requests in a timely and professional manner.
- Conduct regular property inspections to ensure maintenance standards are upheld and report deficiencies.
- Assist in lease renewals, lease amendments, and the onboarding of new tenants.
- Coordinate with maintenance teams and external contractors to schedule repairs and ensure work is completed to satisfaction.
- Manage tenant databases and maintain accurate records of interactions and transactions.
- Organize community building events and activities to enhance tenant engagement and satisfaction.
- Monitor rent collection processes and follow up on outstanding accounts in accordance with company policies.
Kualifikasi
- Bachelor’s degree in Business Administration, Real Estate Management, or a related field is preferred.
- Minimum of 1-2 years of experience in property management, leasing, or customer service.
- Strong interpersonal and communication skills, with the ability to interact effectively with diverse personalities.
- Excellent problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of local real estate laws and regulations in Metro Manila is a plus.
- Ability to work independently and manage multiple priorities in a busy office environment.
- Valid driver’s license and willingness to travel within the city for property visits.