Deskripsi Pekerjaan
Are you a passionate learning and development professional with a deep appreciation for the prestige beauty industry? Laneige, a globally renowned leader in luxury skincare, is seeking a dynamic Training Assistant Manager to join our team in Jakarta Selatan. In this pivotal role, you will act as a brand ambassador and a catalyst for talent development, ensuring our retail teams embody the excellence and innovation that define the Laneige identity.
You will be responsible for designing and delivering high-impact training programs that elevate the in-store customer experience. By bridging the gap between product knowledge and advanced beauty techniques, you will empower our Beauty Advisors to provide personalized skincare solutions that drive both brand loyalty and sales performance. If you are an inspiring leader who thrives in a fast-paced retail environment and wants to shape the future of beauty education, we invite you to apply.
Tanggung Jawab
- Develop, implement, and facilitate comprehensive training programs covering product knowledge, sales techniques, and high-touch service excellence.
- Conduct regular in-store coaching and on-the-job training sessions to ensure service standards are consistently met.
- Monitor and analyze the performance of retail staff, identifying training gaps and implementing targeted improvement strategies.
- Collaborate with the Regional Training Manager to adapt global brand modules for the local Indonesian market.
- Manage the onboarding process for new hires to ensure seamless integration into the Laneige brand culture.
- Organize and lead seasonal product launch training sessions for the national sales force.
- Maintain comprehensive records of training attendance and assessment results to track development progress.
Kualifikasi
- Bachelor’s degree in Education, Human Resources, Communications, or a related field.
- Minimum 3-5 years of professional experience in training and development, preferably within the luxury beauty or retail sector.
- Strong public speaking and presentation skills with the ability to engage diverse audiences.
- Proven track record of designing effective learning materials and digital training content.
- Deep passion for skincare and makeup trends, with a solid understanding of the luxury retail landscape in Jakarta.
- Exceptional organizational and project management skills.
- Proficiency in both Bahasa Indonesia and English, both written and verbal.