Deskripsi Pekerjaan
Join Hero Retail Nusantara as a Training & Development Specialist and become the architect of our workforce's growth journey. We're seeking a passionate innovator to design, implement, and optimize learning experiences that empower our retail teams to exceed customer expectations daily. In this contract role, you'll collaborate with department leaders to identify skill gaps, develop engaging training materials, and measure program effectiveness through data-driven analytics. You'll transform complex business objectives into practical learning solutions using modern methodologies like microlearning and virtual simulations. Our ideal candidate thrives in fast-paced retail environments and brings creativity to L&D challenges while maintaining alignment with our company's core values of excellence and customer-centricity.
Tanggung Jawab
- Conduct comprehensive needs assessments to identify skill gaps and training requirements across retail operations
- Design and implement blended learning programs (workshops, e-learning, onboarding) aligned with business objectives
- Develop engaging training materials using multimedia tools and instructional design principles
- Collaborate with department heads to create succession planning and leadership development initiatives
- Measure training effectiveness through KPI tracking, feedback analysis, and ROI calculations
- Manage vendor relationships for external training resources and technology platforms
- Stay current with L&D trends to introduce innovative learning methodologies
Kualifikasi
- Bachelor's degree in Human Resources, Education, Business, or related field (Master's preferred)
- 3+ years of experience in corporate training or L&D roles within retail sector
- Strong instructional design skills with experience in e-learning development tools
- Proven ability to analyze performance data and translate insights into training solutions
- Excellent presentation skills with experience delivering engaging workshops
- Knowledge of adult learning principles and modern training methodologies
- Project management skills with ability to handle multiple concurrent initiatives