Deskripsi Pekerjaan
Are you a visionary leader with a passion for cultivating talent and driving operational excellence? Wonders Corporation is seeking an experienced and dynamic Training Director to join our team in Pasig City. In this pivotal role, you will be responsible for spearheading our learning and development strategy, ensuring our customer service workforce is equipped with the skills and knowledge to deliver world-class experiences.
As the Training Director, you will bridge the gap between business objectives and employee growth. You will oversee the end-to-end training lifecycle, from onboarding new hires to implementing advanced upskilling programs for tenured staff. We are looking for a strategic thinker who is data-driven, highly organized, and capable of fostering a culture of continuous learning. If you thrive in a fast-paced environment and have a proven track record of elevating call center performance through effective training interventions, we want to hear from you.
Tanggung Jawab
- Develop and execute a comprehensive training strategy aligned with Wonders Corporationās business goals and KPIs.
- Lead, mentor, and supervise a team of trainers and instructional designers to ensure consistent delivery of curriculum.
- Analyze performance data and quality metrics to identify training gaps and implement targeted development programs.
- Manage the entire training lifecycle, from new hire onboarding and nesting to leadership development and soft-skills coaching.
- Collaborate with operations leadership to optimize workflows and reduce time-to-proficiency for new agents.
- Oversee the development and maintenance of training materials, e-learning modules, and knowledge base resources.
- Evaluate the effectiveness of training programs through rigorous assessment methods and post-training surveys.
Kualifikasi
- Bachelorās degree in Human Resources, Education, Business Administration, or a related field.
- At least 5-8 years of experience in corporate training or L&D management, specifically within a BPO or Call Center environment.
- Deep understanding of adult learning methodologies, instructional design (ADDIE/SAM), and learning management systems (LMS).
- Exceptional leadership, communication, and stakeholder management skills.
- Proven ability to translate business goals into actionable training solutions.
- Proficiency in analyzing complex data sets to drive performance improvement.
- Ability to work effectively in a high-pressure, fast-evolving industry.