Deskripsi Pekerjaan
Are you a seasoned sales professional with a passion for talent development? Mattress International Pte Ltd is looking for a dynamic Training Manager or Assistant Manager to spearhead our sales training initiatives. If you have a proven track record in the furniture retail industry and a knack for coaching teams to success, we want you to join our growing team in Changi.
In this role, you will be the driving force behind our sales excellence, ensuring that our team possesses the product knowledge, closing techniques, and customer service standards that define our brand. You will design, implement, and track training programs that translate into tangible sales growth and enhanced customer satisfaction. This is an exciting opportunity for a results-oriented leader to shape the future of our retail workforce.
Tanggung Jawab
- Develop and execute comprehensive sales training programs tailored for the furniture retail environment.
- Conduct onboarding training for new hires to ensure quick integration and high performance.
- Monitor sales performance metrics to identify training gaps and improvement areas.
- Lead workshops on advanced sales techniques, product knowledge, and customer experience strategies.
- Collaborate with retail managers to assess staff development needs and align training with business goals.
- Manage the creation of internal training materials, including handbooks and digital resources.
- Provide one-on-one coaching and mentorship to high-potential sales staff.
Kualifikasi
- Minimum 3-5 years of experience in the furniture retail or consumer goods industry.
- Proven background in training, coaching, or team management.
- Strong understanding of retail sales cycles and customer relationship management (CRM).
- Excellent communication and presentation skills, with the ability to influence and inspire others.
- Proficiency in MS Office Suite and learning management software.
- Ability to adapt to a fast-paced retail environment in the East Region.
- Relevant certification in Training & Assessment (e.g., ACTA/ACLP) is highly advantageous.