Deskripsi Pekerjaan
Are you a passionate and dynamic training professional ready to brew success in a vibrant coffee environment? Coffee Masters, Inc., a leading name in the Philippine coffee industry, is seeking an exceptional Training Supervisor to elevate our team's capabilities and champion a culture of continuous learning. In this pivotal role, you will be instrumental in designing, developing, and delivering engaging training programs that empower our employees, enhance customer experience, and uphold our renowned standards of excellence across all our operations.
As our Training Supervisor, you will be at the heart of fostering talent development, from our skilled baristas to our dedicated support staff. You will leverage your expertise to identify training needs through comprehensive assessments, craft innovative learning solutions, and facilitate impactful sessions that blend theoretical knowledge with practical, hands-on application. Your work will directly impact employee engagement, operational efficiency, and ultimately, the quality of coffee and service our customers enjoy. This is more than just a supervisory role; it's an opportunity to shape careers, instill best practices, and contribute directly to the growth and success of Coffee Masters, Inc. We are looking for a proactive leader who thrives in a fast-paced environment, possesses excellent communication skills, strong instructional design capabilities, and has a genuine passion for both people development and the intricate world of coffee. If you're ready to inspire, educate, and make a tangible difference within a beloved brand, we invite you to join our journey in the bustling heart of Makati City.
Tanggung Jawab
- Design, develop, and update comprehensive training programs and modules, including new hire orientation, product knowledge, customer service, and operational procedures for all store and support staff.
- Facilitate engaging and interactive training sessions, workshops, and coaching programs for employees at various levels, ensuring high retention and application of learning.
- Conduct training needs assessments to identify skill gaps and development opportunities within the organization, proposing effective solutions.
- Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making data-driven improvements.
- Create and maintain high-quality training materials, manuals, presentations, and e-learning content.
- Collaborate with department heads and subject matter experts to ensure training content aligns with business objectives and operational standards, particularly within the food & beverage sector.
- Mentor and coach junior trainers or designated department trainers, fostering their development and ensuring consistency in training delivery.
- Oversee the administration of training schedules, records, and resources, including utilization of a Learning Management System (LMS) if applicable.
Kualifikasi
- Bachelor's degree in Human Resources, Education, Psychology, Hospitality Management, or a related field.
- Proven experience (3-5 years) in a training and development role, with at least 1-2 years in a supervisory or lead capacity, preferably within the F&B, hospitality, or retail industries.
- Demonstrated expertise in instructional design principles, adult learning methodologies, and curriculum development.
- Exceptional facilitation and presentation skills, with the ability to engage diverse audiences.
- Strong communication (written and verbal), interpersonal, and coaching skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with Learning Management Systems (LMS) or e-learning platforms.
- Highly organized, detail-oriented, and capable of managing multiple projects simultaneously in a dynamic environment.
- A genuine passion for coffee and the desire to contribute to the growth and excellence of a leading coffee company.