Deskripsi Pekerjaan
KMC Solutions is urgently seeking a dedicated and service-oriented Customer Service Representative (CSR) to join our dynamic team. We are looking for a proactive individual who is passionate about delivering exceptional guest experiences and possesses a strong aptitude for technical troubleshooting. If you are ready to start your career on May 25th, this is the perfect opportunity for you.
In this key role, you will serve as the primary point of contact for our hotel clients, handling a diverse range of inquiries via phone, email, and live chat. Your main responsibility will be diagnosing and resolving issues related to hotel Wi-Fi connectivity, Smart TV functionality, and various in-room devices. We pride ourselves on our ability to provide seamless digital experiences, and we need a team player who can maintain high service standards even during peak hours.
This full-time position is located in Quezon City, Metro Manila. You will have the chance to develop your skills in a supportive environment while helping to ensure that every guest has a comfortable and connected stay. Join us and make a difference in the hospitality industry!
Tanggung Jawab
- Deliver high-quality customer support through inbound calls, emails, and live chat channels.
- Diagnose and resolve technical issues related to hotel Wi-Fi, Smart TVs, and in-room entertainment systems.
- Assist guests with device pairing, software updates, and connectivity troubleshooting in a timely manner.
- Document all customer interactions and technical logs accurately in the CRM system.
- Escalate complex technical issues to the senior support team for resolution.
- Maintain a professional demeanor while handling high-volume inquiries and guest complaints.
- Ensure compliance with company service standards and hotel protocols at all times.
Kualifikasi
- Excellent verbal and written communication skills in English.
- Basic understanding of computer hardware, network configurations, and troubleshooting is preferred.
- Previous experience in a call center, hospitality, or technical support role is an advantage.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work flexible shifts, including weekends and holidays, if required.
- High school diploma or Bachelor’s degree is preferred.
- Proficient in using computer applications and CRM software.