Deskripsi Pekerjaan
Join Global Digital Niaga's innovative team as a UX Researcher and shape the future of digital experiences for our retail and consumer products. In this pivotal role, you'll uncover user insights, validate design decisions, and drive product innovation through rigorous research methodologies. We're seeking a curious, analytical professional who can translate complex user behaviors into actionable recommendations that enhance customer satisfaction and business growth. Collaborate closely with product managers, designers, and developers to ensure our digital solutions meet real-world user needs while staying ahead of industry trends. If you're passionate about creating user-centered experiences in a dynamic retail environment, this is your opportunity to make a tangible impact.
Tanggung Jawab
- Design and execute comprehensive user research studies including interviews, surveys, usability testing, and diary studies
- Analyze qualitative and quantitative data to identify user pain points, behaviors, and emerging trends
- Develop user personas, journey maps, and experience frameworks to guide product development
- Present research insights to stakeholders through compelling visualizations and clear documentation
- Collaborate with cross-functional teams to integrate user feedback into design iterations
- Conduct competitive analysis and benchmarking against industry best practices
- Maintain and evolve UX research methodologies and tools to ensure continuous improvement
Kualifikasi
- Bachelor's degree in HCI, Psychology, Design, Computer Science, or related field
- 3+ years of UX research experience in retail, e-commerce, or consumer products
- Proficiency in research tools (e.g., Figma, Miro, Optimal Workshop, SPSS)
- Strong analytical skills with ability to synthesize complex data into actionable insights
- Experience with both moderated and unmoderated research methodologies
- Portfolio demonstrating impactful research projects and their business outcomes
- Excellent communication skills with ability to articulate findings to diverse stakeholders
- Familiarity with agile development processes and user-centered design principles