Deskripsi Pekerjaan
Intelassist Inc. is seeking a highly skilled Vendor Manager to oversee one of the biggest international accounts in our portfolio. In this pivotal onsite role, you will act as the strategic bridge between our operations and key external partners, ensuring service excellence, operational efficiency, and compliance with strict standards. You will be responsible for managing vendor performance, negotiating contracts, and driving continuous improvement initiatives to optimize business outcomes. The position requires working the night shift, providing critical support to global operations during off-business hours. If you are a results-oriented professional looking to lead in a dynamic BPO environment, we want you on our team.
Tanggung Jawab
- Oversee and manage the performance of third-party vendors to ensure alignment with organizational goals and Service Level Agreements (SLAs).
- Conduct regular performance reviews, audits, and site visits to assess vendor quality and efficiency.
- Act as the primary point of contact for vendor stakeholders, managing relationships and resolving escalations effectively.
- Negotiate and review service contracts and agreements to ensure cost-effectiveness and risk mitigation.
- Identify gaps in service delivery and implement corrective actions or process enhancements.
- Coordinate closely with internal operations teams to ensure seamless integration of vendor services.
- Monitor industry trends and competitor activities to recommend new vendor solutions or partnerships.
Kualifikasi
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of proven experience in Vendor Management, Account Management, or BPO Operations.
- Strong background in contract negotiation and performance management.
- Excellent verbal and written communication skills with the ability to influence stakeholders.
- Strong analytical skills with the ability to interpret data and performance metrics.
- Willingness and ability to work the night shift on a rotating schedule.
- Proficiency in using CRM software and Microsoft Office Suite.