Deskripsi Pekerjaan
Join Sri Petaling Vet Clinic as a Veterinary Receptionist and become the heart of our compassionate animal care team! We're seeking a dedicated professional to deliver exceptional customer service to pet owners while supporting our veterinary staff in a fast-paced environment. This full-time role offers competitive compensation, a collaborative workplace culture, and clear pathways for career advancement within our growing practice. If you thrive in client-facing roles and have a passion for animal welfare, this is your opportunity to make a meaningful impact.
As the first point of contact, you'll represent our clinic's commitment to excellence through warm interactions, efficient operations, and meticulous attention to detail. Our supportive team environment fosters professional development, and we provide ongoing training to enhance your skills in veterinary administration. Enjoy the satisfaction of connecting with animal lovers while contributing to the health and well-being of pets in the Sri Petaling community.
Tanggung Jawab
- Manage appointment scheduling, cancellations, and client communications via phone, email, and in-person
- Process client payments, maintain accurate financial records, and handle insurance documentation
- Greet clients and their pets warmly, ensuring a positive first impression at our facility
- Maintain organized client/patient records using veterinary management software
- Coordinate with veterinary staff to ensure seamless clinic operations and timely service delivery
- Assist in inventory management of reception supplies and pharmaceuticals
- Handle emergency triage calls and direct clients appropriately during critical situations
Kualifikasi
- Minimum SPM qualification or equivalent with strong administrative aptitude
- Minimum 1-2 years in customer service or receptionist role (veterinary experience preferred)
- Proficiency in Microsoft Office Suite and veterinary management systems
- Excellent Bahasa Malaysia and English communication skills with a warm, professional demeanor
- Ability to multitask efficiently in a fast-paced medical environment
- Basic knowledge of animal handling and veterinary terminology
- Strong problem-solving skills with attention to detail and accuracy