Deskripsi Pekerjaan
We are seeking a dedicated VIP Customer Support Agent to deliver a high-touch, personalized experience for our most valued players. In this pivotal role, you will serve as the primary point of contact for our premium clientele, ensuring their needs are met with the highest level of professionalism and care. You will be responsible for managing complex inquiries, resolving escalated issues, and building lasting relationships that drive client loyalty. Your work will directly impact our reputation for excellence.
At Lewis Personnel Management, we pride ourselves on excellence. As a VIP Support Agent, you will work within a collaborative team environment to streamline processes and enhance the overall customer journey. You will have the opportunity to work with diverse clients and solve challenging problems. We offer a competitive compensation package and a supportive work culture in the heart of Makati. If you are passionate about customer success and thrive in a dynamic setting, we want to hear from you.
Tanggung Jawab
- Provide high-touch, personalized support and assistance to VIP clients.
- Handle and resolve complex customer inquiries and escalated complaints efficiently.
- Act as the primary liaison between clients and internal departments to ensure seamless service.
- Maintain detailed and accurate records of all client interactions and feedback.
- Identify opportunities to improve customer satisfaction and service delivery.
- Adhere to company service level agreements (SLAs) and quality standards.
- Collaborate with team members to develop solutions for client challenges.
Kualifikasi
- Proven experience in VIP or high-level customer support roles.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong problem-solving abilities with a focus on conflict resolution.
- High level of emotional intelligence and empathy towards clients.
- Proficiency in using CRM software and computer systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Fluency in English is required.