Deskripsi Pekerjaan
Join Funi Pte Ltd as a VIP Operations Manager for our dynamic voice chatroom and live-streaming platforms! This pivotal role involves overseeing VIP user experiences, optimizing operational workflows, and ensuring exceptional service delivery in our fast-paced digital entertainment ecosystem. You'll lead strategic initiatives to enhance VIP engagement, resolve escalated issues, and collaborate cross-functionally to drive platform growth. With Jakarta as your hub, you'll shape the future of real-time interaction for our most valued users while maintaining industry-leading service standards.
Tanggung Jawab
- Manage end-to-end VIP operations for voice chatrooms and live-streaming platforms
- Develop and implement VIP engagement strategies to boost retention and satisfaction
- Coordinate with technical teams to resolve platform-specific escalations
- Analyze user behavior data to identify optimization opportunities
- Train and mentor support teams on VIP protocol and service excellence
- Monitor KPIs and report on VIP operational performance
- Collaborate with marketing to design VIP-exclusive campaigns
Kualifikasi
- Bachelor's degree in Business, Communications, or related field
- 3+ years in VIP operations or customer experience leadership
- Expertise in live-streaming platforms and voice chat technologies
- Proven track record in data-driven decision making
- Strong conflict resolution and stakeholder management skills
- Fluency in Bahasa Indonesia and English
- Experience managing remote teams across multiple time zones