Deskripsi Pekerjaan
Are you passionate about travel and making international dreams a reality? Do you possess an eagle eye for detail and a commitment to exceptional service? Angkasa Tour & Travel, a leading name in the travel industry, is seeking a dedicated and meticulous Visa & Document Staff to join our vibrant team in Gading Serpong.
At Angkasa Tour & Travel, we believe every journey begins with careful planning and seamless execution. As a Visa & Document Staff, you will play a crucial role in ensuring our clients' travel aspirations come to fruition by expertly navigating the complexities of visa applications and essential travel documentation. This is more than just a processing role; it's about being the gateway to unforgettable experiences for our customers worldwide.
If you thrive in a fast-paced environment, enjoy problem-solving, and are eager to contribute to a company that values precision and customer satisfaction, we invite you to apply. Join us and help our clients explore the world through smooth and successful visa processing, making their travel experiences as stress-free as possible from start to finish!
Tanggung Jawab
- Assist clients with all aspects of visa application preparation, including form completion, document gathering, and appointment scheduling.
- Verify the accuracy and completeness of all client documents, ensuring compliance with embassy/consulate requirements.
- Liaise directly with embassies, consulates, and other relevant authorities to track application statuses and resolve any issues.
- Maintain up-to-date knowledge of visa regulations, immigration policies, and travel requirements for various countries.
- Provide clear, concise, and professional communication to clients regarding visa processes, required documents, and application timelines.
- Manage and organize client files and documentation efficiently, both physically and digitally.
- Collaborate with the travel consulting team to ensure a holistic and seamless travel planning experience for clients.
Kualifikasi
- Minimum of Diploma or Bachelor's degree in Tourism, Administration, or a related field.
- Proven experience (1-3 years) in visa processing, travel administration, or a similar documentation-heavy role, preferably within the travel industry.
- Excellent attention to detail and strong organizational skills are paramount.
- Proficient in using standard office software (Microsoft Office Suite, email, internet).
- Strong verbal and written communication skills in both Indonesian and English.
- Ability to work independently and as part of a team in a dynamic environment.
- Familiarity with various international visa requirements and application procedures.
- Customer-oriented with a professional and helpful demeanor.