Deskripsi Pekerjaan
PT Thriveways Trading Indonesia, a prominent player in the manufacturing and logistics sector, is currently looking for an exceptional Warehouse Customer Service Supervisor to lead our customer-facing logistics team in Jakarta Utara. This role is integral to our operations, requiring a professional who can efficiently bridge the gap between our warehouse capabilities and our diverse clientele.
About the Role: As a Warehouse Customer Service Supervisor, you will be responsible for overseeing the daily activities of the customer service department within the warehouse. Your primary goal will be to ensure the highest level of customer satisfaction by managing service requests, coordinating with the logistics team for timely deliveries, and handling escalations with professionalism. Your command of the Mandarin language will be leveraged to communicate effectively with our international partners and suppliers, ensuring smooth cross-border operations.
Key Impact: In this role, you will directly influence the efficiency of our supply chain. By optimizing communication channels and implementing best practices in service delivery, you will help reduce delays, minimize errors, and enhance the overall productivity of the warehouse. You will be a leader, a problem-solver, and a key player in maintaining our reputation for reliability and excellence in the trading industry.
Why Join Us? PT Thriveways Trading Indonesia offers a competitive compensation package including the specified salary range, a dynamic work environment, and the opportunity to develop your career within a growing company. If you are a Mandarin-speaking professional with a passion for logistics and customer service, we encourage you to apply today!
Tanggung Jawab
- Supervise and mentor the warehouse customer service team, ensuring high performance and adherence to company policies.
- Serve as the primary point of contact for Mandarin-speaking clients and suppliers, facilitating clear and effective communication.
- Oversee the end-to-end order processing cycle, from order entry to final delivery confirmation.
- Coordinate with the warehouse operations team to align inventory management with customer demand and shipment schedules.
- Handle complex customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction.
- Prepare regular reports on team performance, order accuracy, and customer feedback for management review.
- Identify and implement process improvements to enhance efficiency and service quality within the logistics workflow.
- Ensure accurate data entry and maintenance of customer records in the Warehouse Management System (WMS).
Kualifikasi
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Logistics, Supply Chain Management, Business Administration, or a related field.
- Fluency in Mandarin (spoken and written) is an absolute must for effective liaison with international partners.
- At least 2-3 years of experience in a supervisory role within a warehouse, logistics, or customer service environment.
- Strong understanding of warehousing procedures, inventory management, and supply chain logistics.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with Warehouse Management Systems (WMS).
- Demonstrated ability to lead a team, manage conflict, and drive results in a fast-paced environment.
- Customer-oriented mindset with a strong sense of responsibility and attention to detail.