Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for automotive excellence? Kah Motor Company Sdn. Berhad is seeking a dedicated Warranty Officer/Executive to join our dynamic team in Puchong. In this pivotal role, you will be the backbone of our warranty operations, ensuring that all claims are processed with precision and that our customers receive the exceptional service they expect from a leading automotive brand.
As our Warranty Officer, you will bridge the gap between technical operations and administrative excellence. You will manage the end-to-end warranty claim lifecycle, verify documentation, and ensure full compliance with manufacturer policies. If you thrive in an environment where accuracy, communication, and process improvement are valued, we want to hear from you.
Tanggung Jawab
- Administer and oversee the full cycle of warranty claims, from initial submission to final approval.
- Verify claim documentation for accuracy, ensuring compliance with manufacturer and company standards.
- Maintain clear and consistent communication with service centers, technical teams, and manufacturers regarding claim status.
- Identify, document, and report recurring technical issues to management to improve service quality.
- Handle warranty-related queries and provide administrative support to the service department.
- Monitor claim turnaround times and resolve discrepancies or rejections promptly.
- Prepare regular reports on warranty claim performance, costs, and trends for management review.
Kualifikasi
- Diploma or Degree in Automotive Engineering, Business Administration, or a related field.
- Minimum 1-2 years of experience in automotive warranty administration or service operations.
- Strong proficiency in Microsoft Office Suite (Excel and Word) and database management.
- Excellent analytical skills with the ability to interpret technical service manuals and policy documentation.
- Strong verbal and written communication skills in both English and Bahasa Malaysia.
- Ability to work under pressure, meet strict deadlines, and handle complex administrative tasks.
- Possess a keen eye for detail and a proactive approach to problem-solving.