Deskripsi Pekerjaan
Are you ready to shape the future of Southeast Asia's leading super app? Gojek is looking for a dedicated Zone Business Operations Senior Associate to drive operational excellence in Semarang. In this pivotal role, you will collaborate with a dynamic team focused on enhancing the experience for our millions of users, drivers, and merchants. You will be the bridge between strategic goals and on-the-ground execution, ensuring our services seamlessly integrate into the daily lives of the local community. We value passion, data-driven decision-making, and a relentless drive to solve problems. Join us in creating a frictionless ecosystem where every transaction is a delight. This position offers the chance to work in a fast-paced environment, directly impacting the success of our drivers and merchants while enjoying comprehensive benefits and career growth opportunities within a leading tech giant.
Tanggung Jawab
- Manage end-to-end business operations within the assigned zone to ensure service quality and efficiency.
- Drive customer, driver, and merchant engagement strategies to increase adoption and retention.
- Analyze operational performance metrics to identify trends and implement process improvements.
- Coordinate with cross-functional teams (Product, Support, Growth) to resolve complex operational issues.
- Implement localized business strategies to maximize growth in the Semarang market.
- Conduct regular market research to identify new business opportunities and competitive threats.
- Maintain strict compliance with company policies and service level agreements (SLAs).
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3-5 years of experience in business operations, retail management, or customer success roles.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Excellent communication and interpersonal skills in both English and Indonesian.
- Proven track record of working effectively in a fast-paced, startup environment.
- Demonstrated leadership and problem-solving capabilities.
- Proficient in using CRM tools and Microsoft Office Suite.